Do you need a virtual call center solution right away? Do you need a call center solution just for a few months? Do you need a call center solution that can be quickly scaled to meet the demands of your company? The Vicidial Group offers hosted VICIdial systems without any long term contracts. Our hosted systems are waiting for your business in our state of the art hosting facility. They are monitored and maintained by our highly trained support staff. In as little as two business days we can bring your call center online.
With our hosted solution you are guaranteed 99.9% uptime**. Each dialing server is capable of handling up to 25 outbound agents at a 3:1 dialing ratio with full call recording, or as many as 35 inbound agents. Multiple dialing servers can be clustered together to increase capacity up to hundreds of seats. Because your agents will be on dedicated dialing servers you do not have to worry about another one of our customers taking up your resources. Our hosted customers can also share our communal web and database servers at no additional cost. These servers are closely monitored and controlled to ensure that there is plenty of resources to go around and that no one customer can interfere with another.
** Uptime is based off of a 15 hour (9am to 12am GMT -5) work day.