CRM Integration
VICIhost can integrate with many popular CRM systems, providing you with a seamless user interface tied into your back-end customer management systems. Here are a few of the CRM systems that we currently integrate with: Zoho Zendesk WordPress Vtiger Teamsupport SugarCRM Salesforce.com SalesExec Pipedrive Mortgage IQ MailChimp lodasoft LessAnnoyingCRM Lawmatics Insightly Hubspot Google Sheets Gmail Bailtrac Monday.com And, if yourRead the Rest…
High-Level Data Encryption
High-Level Data Encryption is available from your agents’ web browsers all the way to the database back-end where your data is stored in our secure SSAE-16 certified hosting facilities. We use NIST-approved, strong encryption algorithms to safeguard your data. You can also send your customers to a secure IVR to collect sensitive information like credit card numbers to shield thatRead the Rest…
Agents Anywhere
Your agents can work from almost anywhere! Agents can work from home or in a central call center, all they need is an internet connection, a computer and a headset or phone. We have clients with hundreds of at-home agents, all on the same VICIhost cluster. Agents from dozens of countries around the world on five different continents use ourRead the Rest…
Agent Audio Soundboards
Audio Soundboards can allow a human agent to just play a few selected audio recordings, like legal or contractual disclaimers, or they can replace an agent speaking to the customer entirely in much more complex audio soundboard setups. We have tested the Agent Soundboard control screen in VICIdial with over 100 audio recordings successfully, and the system is capable ofRead the Rest…
Inbound Calls, Outbound Calls, Email and Website Customer Chat
Let your agents handle inbound and outbound phone calls as well as inbound email and website customer chat all together in the same web-based agent interface. VICIdial was built with blended contact handling in mind, so no need to have agents log out to change from inbound to outbound, and no need for a second application for email handling orRead the Rest…
VICIhost Dedicated Hosting
You get your own physical servers in one of our hosting facilities. We have hundreds of servers in our private hosted clusters that we maintain just for our hosted call center services. We only use Tier-3 datacenters with multiple internet backbone connections and redundant power solutions, so you know your service is going to work. For more information about ourRead the Rest…